Archive for the ‘home’ category

New Government Proposal May Make Finding Housing Easier For Ex Forces

November 4th, 2012

In the UK there is currently a huge shortage of affordable housing, and this is having a severely detrimental effect on service men and women when they are making the transition from the military to civilian life. Jobs for ex Forces personnel are also in short supply, meaning our heroes are in greater danger of falling into debt or homelessness. The step from military life to civilian life is not an easy one, and all too often everyday issues like housing, benefits, employment and health can become stumbling blocks for ex-military servicemen and women.

It’s an unfortunate fact that many military service leavers are homeless on departure from the Forces and are not put forward as a priority for emergency accommodation despite the sacrifices they may have made for their country. Help for soldiers can be found in a number of places, but there are no government-funded schemes to assist with the specific problems service families come up against when looking for housing.

Lord Best, social housing leader in the House of Lords put forward a plan to solve the housing crisis by building 100,000 retirement and extra-care homes every year in order to provide older citizens with better-suited accommodation to live in. In turn this will mean their older, larger properties will return to the market, providing first-time buyers (many of whom will be ex-military servicemen and women) with affordable housing. Service families would benefit hugely from a scheme like this.

The plan is not without its issues though; the initial investment required to build such a large number of homes would require a huge amount of risk from the construction industry’s point of view. The scheme would also rely on older homeowners being ready and willing to move house, a stressful change that many would not be keen to take on or even may not be physically able to. There would also need to be a cultural change in the way people feel about their properties, forgoing sentiment for practicality. This, unfortunately, would be nearly impossible to encourage and despite new housing being potentially more practical for the ageing population, the emotional attachments people have to their homes cannot be overlooked.

The housing crisis in the UK is a complex issue, and one that cannot be solved by simple solutions, however what this proposal from Lord Best shows is that without forward-thinking solutions like his, the problem will never be overcome.

How Can Workflow Software Support an In-House Team

November 3rd, 2012

Workflow software can provide a critical business tool for in-house teams providing repairs and maintenance services.

Within the social housing sector, for example, it has long been an assumption that the in-house “DLO” (Direct Labour Organisation) would be a thing of the past. But as social housing providers are increasingly looking for new ways to improve services, retain customer loyalty, reduce operating costs and mitigate risk, there seems to be a place for a new kind of DLO: A DLO for the 21st Century.

But such a DLO will only prove a success if it uses leading-edge technology such as the latest in field service management software to regain control of works, increase productivity and customer satisfaction, and reduce operating costs. Such software comes with inbuilt workflows designed to maximise the productivity of teams.

By using software a business will in a strong position to deliver its repairs, maintenance and investment works in-house. So it is highly recommended to seize upon advances in technology to support service management.

Intelligent scheduling

For example, if we elaborate on the benefits of intelligent scheduling which software with inbuilt workflows can provide the scheduling tools are capable of automatically rearranging appointments according to the best field worker, their location and distance from the job.

The workflow then dictates that this is communicated to the appropriate field operative’s mobile device, which can make huge savings in terms of time and fuel costs. Businesses have reported up to a 30 per cent saving on petrol when using intelligent scheduling and supporting workflows.

Improved diagnosis of all repairs

Effective workflows related to repairs will help to identify the correct problem at the outset, by ensuring the correct job codes is selected when making a booking. This means that jobs will not be allocated incorrectly, as the job code identifies which skills are required for each job, and a matrix of each of field worker’s skills helps to allocate jobs to the most appropriate worker.

And when the most appropriate worker has been selected, the workflow will highlight materials and stocks which are required on their mobile device. This means that from the moment a job is booked with the call centre to a field worker understanding what is required of them workflows ensure jobs are resolved on the first visit.

A mobile device can also alert supervisors, schedulers and operatives to any special parts or materials that need to be ordered prior to a job. It is also used for customers to sign off the completion of any works, which businesses have found gives a tangible and clear message to customers about the company’s commitment to getting jobs fixed first time.